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Posts by category

• Category: Chair's Blog
  • Everything has changed. Nothing has changed
  • No Room at the Inn? (and nobody to give free housing advice either!)
  • Responsible technological innovation that improves access to justice
  • A Digital Swansong
  • Law in the time of Corona
  • A Christmas Carol for Legal Service Users (with apologies to Mr Dickens)
  • All the regulatory rules were in place but this wasn’t enough
  • Disappearing Lawyers – Are Advice Deserts stoppable?
  • Regulatory Performance– room for improvement for all.
  • Conveyancers4Consumers?
  • Towards the publication of complaints data
  • Price Transparency, shifting the culture
  • Much ado about something
  • The right information, in the right way, at the right time
  • Intervention needed on price transparency
  • What to do about innovation?
  • Unbundled legal services
  • The blind truth about informed consent
  • Complaints and confusion
  • The quality commodity
  • 2020: Where are we now?
  • Can advice be good for your health?
  • A legal response to negative online reviews
  • Radical change in the court room?
  • Is self-lawyering anti-lawyer?
  • Recognising and responding to consumer vulnerability
  • One step closer to open data
  • A regulatory answer to a different question
  • Where mediation fits in
  • The greatest happiness of the greatest number
  • Can we trust the on-line ‘trust mark’?
  • No longer waiting for perfect data
  • Keep calm and love a lawyer
  • A word about Wales – what is and isn’t devolved
  • Stepping into the European policy arena
  • Reflections on the year
  • What is the consumer interest?
  • An end to the days of delay, deny and defend
  • Virtual benefits – the pros and cons of online self help tools
  • Independent thinking – reflections on submissions to the Simplification Review
  • Climb every mountain – reaction to LETR report
  • No regulation of will-writing is sad news for consumers
  • More people are going it
  • It still comes down to culture
  • Consumers aren’t voting with their feet yet
  • Who are the unreflective consumer fundamentalists?
  • Reflections on risk