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• The Transparency Deficit: Why the Legal Ombudsman Must Publish Decisions in Full
• The Transparency Deficit: Why the Legal Ombudsman Must Publish Decisions in Full
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Posts by category

• Category: Panel Members' Blog
  • Transparency is Core to Consumer Protection
  • Still turning up: what happens when legal aid providers can’t hold on any longer?
  • Putting the consumer at the heart of regulation – a reflection on six years’ efforts
  • Consumer focused regulation: Challenges and opportunities
  • A Decade of Delay: Why Consumers Still Wait for the Regulatory Information Service
  • Transforming the Legal Ombudsman: The Case for Radical Reform
  • Fixing the Broken Promise of High‑Volume Claims
  • The Mazur Judgment: A Damning Indictment of Regulatory Failure
  • The SSB Law Collapse: A Predictable Failure and the Blueprint for Reform
  • A Tale of Two Markets: Why Legal Services Must Heed the CMA’s Warning
  • The Transparency Deficit: Why the Legal Ombudsman Must Publish Decisions in Full
  • Consumer focused regulation: Two years on
  • Regulatory Leadership is Needed on Access to Justice
  • Justice for Growth: Why Legal Support is an Economic Essential
  • What does AI mean for Consumers of Legal Services?
  • First-tier complaints – more needs to be done
  • Compensation Funds: Time for a centralised approach?
  • Two months in post, and two questions
  • 45th out of 46 is not good enough
  • From complaints to chatbots: six years with the Legal Services Consumer Panel
  • Legal Services Consumer Panel cautiously welcomes SRA review of consumer protection in the light of Axiom Ince
  • A seismic shift that requires rigorous monitoring
  • Time to invest in legal services and the courts
  • Can unbundling help to improve access to justice?
  • Everything has changed. Nothing has changed
  • No Room at the Inn? (and nobody to give free housing advice either!)
  • Responsible technological innovation that improves access to justice
  • A Digital Swansong
  • Law in the time of Corona
  • A Christmas Carol for Legal Service Users (with apologies to Mr Dickens)
  • All the regulatory rules were in place but this wasn’t enough
  • Disappearing Lawyers – Are Advice Deserts stoppable?
  • Regulatory Performance– room for improvement for all.
  • Conveyancers4Consumers?
  • Towards the publication of complaints data
  • Price Transparency, shifting the culture
  • Much ado about something
  • The right information, in the right way, at the right time
  • Intervention needed on price transparency
  • What to do about innovation?
  • Unbundled legal services
  • The blind truth about informed consent
  • Complaints and confusion
  • The quality commodity
  • 2020: Where are we now?
  • Can advice be good for your health?
  • A legal response to negative online reviews
  • Radical change in the court room?
  • Is self-lawyering anti-lawyer?
  • Recognising and responding to consumer vulnerability
  • One step closer to open data
  • A regulatory answer to a different question
  • Where mediation fits in
  • The greatest happiness of the greatest number
  • Can we trust the on-line ‘trust mark’?
  • No longer waiting for perfect data
  • Keep calm and love a lawyer
  • A word about Wales – what is and isn’t devolved
  • Stepping into the European policy arena
  • Reflections on the year
  • What is the consumer interest?
  • An end to the days of delay, deny and defend
  • Virtual benefits – the pros and cons of online self help tools
  • Independent thinking – reflections on submissions to the Simplification Review
  • Climb every mountain – reaction to LETR report
  • No regulation of will-writing is sad news for consumers
  • More people are going it
  • It still comes down to culture
  • Consumers aren’t voting with their feet yet
  • Who are the unreflective consumer fundamentalists?
  • Reflections on risk