Segmentation

A Christmas Carol for Legal Service Users (with apologies to Mr Dickens)

Christmas Past: Over the past year we faced the spectre of significant reduction in the protection available to those using …

All the regulatory rules were in place but this wasn’t enough

That’s the key message that I’m taking away from the damning verdict on the Mid Staffordshire Hospital Trust by the …

Disappearing Lawyers – Are Advice Deserts stoppable?

Those who follow the legal press will be familiar with recent stories of legal aid reducing, ‘advice deserts’ growing, and …

Regulatory Performance– room for improvement for all.

Last week, the Legal Services Board (LSB) published its regulatory performance report. It is an insightful and comprehensive read. More than …

Conveyancers4Consumers?

Since 2011, the Legal Services Consumer Panel has published an Annual Tracker survey[i] about how consumers are choosing and using legal …

Towards the publication of complaints data

I was pleased that one of my first meetings as the recently appointed Chair of the Legal Services Consumer Panel …