How to complain about us

Complaints about members of staff

There is a simple process if you are not satisfied with the service or conduct of a member of staff at the Legal Services Consumer Panel. The same process applies to Members of the Consumer Panel, except where stated below.

Stage 1

In the first instance, please contact the person that you have dealt with and discuss your concerns directly with them. They will often be in the best position to understand your situation and give you an explanation as to what has happened.

Stage 2

If you are not satisfied with the response you receive, then you can write to Chair of the Legal Services Consumer Panel, Dr Jane Martin, who will conduct a review to see whether you have received fair treatment. If you wish to make a complaint about the Chair of the Legal Services Consumer Panel, then you should write to the Chairman of the Legal Services Board.

Stage 3

If you remain dissatisfied, you may refer your complaint to the Chairman of the Legal Services Board. Please contact the Chair’s office via Annaliese Budimir (

We will treat your complaint in confidence and will investigate it carefully as quickly as possible.Every effort will be made to send a full and clear reply within 10 working days of your complaint being received. If we cannot investigate your complaint fully within that time, we will let you know and keep you informed of progress.