Corporate documents


Date: 24 June 2019

Title: Annual Report 2019

Description: The Panel’s 9th Annual Report summarising its work and impact in 2018-19


Date: 29 March 2019

Title: Work Programme 2019-20 (pdf, 545kb)

Description: Our Work Programme for 2019-20


Date: 14 June 2018

Title: Annual Report 2018 (pdf, 459kb)

Description: The Panel’s 8th Annual Report summarising its work and impact in 2017-18


Date: 11 April 2018

Title: Strategy 2018-21 Work Programme 2018-19 Final (pdf, 492kb)

Description: Our new strategy for 2018-21 and Work Programme for 2018-19


Date: 9 June 2017

Title: Annual Report 2017 (pdf, 588kb)

Description: The Panel’s 7th Annual Report summarising its work and impact in 2016-17


Date: 9 June 2017

Title: Work Programme 2017-18 (pdf, 569kb)

Description: Our Work Programme for 2017-18


Date: 27 June 2016

Title: Annual Report 2015-16 (pdf, 618kb)

Description: The Panel’s 6th Annual Report summarising its work and impact in 2015-16


Date: 14 April 2016

Title: Work Programme 2016-17 (pdf, 499kb)

Description: Our Work Programme for year two of our three year strategy


Date: 9 June 2015

Title: Annual Report 2014-15 (pdf, 508kb)

Description: The Panel’s 5th Annual Report summarising its work and impact in 2014-15


Date: 27 March 2015

Title: Work Programme 2015-16 (pdf, 365kb)

Description: Our new three-year strategy and Work Programme for 2015-16


Date: 9 June 2014
Annual Report 2013-14 (pdf, 417kb)

Description:The Panel’s Annual Report summarising its work and impact in 2013-14


Date: 10 April 2014

Title: Work Programme 2014-15 (pdf, 323kb)

Description: Our Work Programme for 2014-15 focusing strongly on equality of access


Date: 19 June 2013

Title: Annual Report 2012-13 (pdf, 593kb)

Description: The Panel’s Annual Report summarising the impact  we had in 2012-13


Date: 8 April 2013

Title: Work Programme 2013-14 (pdf, 388kb)

Description: The Work Programme describes the Panel’s role and our vision for legal services for 2013-14


Date: 11 September 2012

Title: Working with providers policy (pdf, 58kb)

Description: The policy provides guidance in relation to the type and nature of external partners that we will and will not work with in order to ensure there is no undue influence on our work and to main public confidence in our independence.


Date: 19 June 2012

Title: Annual Report 2011-12 (pdf, 386kb)

Description: The Panel’s Annual Report summarising its work and impact in 2011-12


Date: 16 April 2012

Title: Work programme 2012/13 (pdf, 327kb)

Description: The Work Programme describes the Panel’s role and vision for legal services and the issues we will work on in 2012/13


Date: 29 June 2011

Title: Annual Report 2011 (pdf, 356kb)

Description: The Panel’s Annual Report summarising its work and impact in 2011


Date: 11 April 2011

Title: Work Programme 2011/12 (pdf, 140kb)

Description: The Work Programme describes the Panel’s role, our vision for legal services and the issues we will work on during 2011/12


Date: 30 March 2010

Title: Work Programme 2010/11 (pdf, 705kb)

Description: The Work Programme describes the Panel’s role, our vision for legal services and the issues we will work on during 2010/11


Date: 26 February 2010

Title: Memorandum of Understanding with the Legal Ombudsman (pdf, 48kb)

Description:  The memorandum of understanding between the Legal Ombudsman and the Legal Services Consumer Panel describes how we work together.


Date: 14 January 2010

Title: Memorandum of Understanding with LSB (pdf, 1066kb)

Description: The memorandum of understanding between the Legal Services Board and the Legal Services Consumer Panel describes how we work together.


Date: 30 November 2009

Title: Terms of Reference (pdf, 103kb)

Description: The Panel’s Terms of Reference describe our remit, our working methods and how we are accountable for our performance.