Terms of reference

The Panel’s Terms of Reference describe our remit, our working methods and how we are accountable for our performance.

Chair's Blog

Time to invest in legal services and the courts

Mainstream political and public debate over recent years has focused very little on the woeful decline of investment in our …

Can unbundling help to improve access to justice?

My last two blogs have focused respectively on legal advice deserts, and particular difficulties encountered by ethnic minority communities using …

Everything has changed. Nothing has changed

This guest post from Sarah Chambers, chair of the Legal Services Consumer Panel has been first published on Legal Futures. …

No Room at the Inn? (and nobody to give free housing advice either!)

As we grind slowly and tier-fully towards the end of a ghastly year, it is sobering to think about the …

Responsible technological innovation that improves access to justice

I joined the Legal Services Consumer Panel in April 2019 and immediately began to contribute to a Lawtech paper which was …

A Digital Swansong

Marlene Winfield OBE has spent her career giving a voice to users of public services, including for the last six …