Terms of reference

A Digital Swansong

Marlene Winfield OBE has spent her career giving a voice to users of public services, including for the last six …

Law in the time of Corona

Every single person reading this blog post has been touched in one way or the other by the Coronavirus. Its …

A Christmas Carol for Legal Service Users (with apologies to Mr Dickens)

Christmas Past: Over the past year we faced the spectre of significant reduction in the protection available to those using …

All the regulatory rules were in place but this wasn’t enough

That’s the key message that I’m taking away from the damning verdict on the Mid Staffordshire Hospital Trust by the …

Disappearing Lawyers – Are Advice Deserts stoppable?

Those who follow the legal press will be familiar with recent stories of legal aid reducing, ‘advice deserts’ growing, and …

Regulatory Performance– room for improvement for all.

Last week, the Legal Services Board (LSB) published its regulatory performance report. It is an insightful and comprehensive read. More than …