Policy work and briefings

You can read about the different issues we are working on by clicking on the headings below. Further details can be found in our Work Programme.

Alternative Business Structures

Choosing and using legal services

Comparison Websites and open data

Complaints

Consumer Engagement

Consumer Impact Report

Consumers at risk of disadvantage

Financial protection arrangements

Litigants in person

Online Self-help tools

Quality Assurance

Referral Arrangements

Will writing, probate and estate administration

Policy briefings

Title

Last Updated

Title:

Quality Indicators Roundtable – Agenda, minutes and list of attendees

Last Updated:

October 2019

Title:

Lawtech Roundtable – Agenda, minutes and list of attendees

Last Updated:

July 2019

Title:

Contextualising Complaints Data Roundtable – Agenda, minutes and list of attendees

Last Updated:

July 2018

Title:

Segmentation Roundtable Minutes – Segmenting consumers for better regulation in legal services

Last Updated:

December 2017

Title:

Segmentation Policy Brief

Last Updated:

November 2017

Title:

Open data

Last Updated:

November 2017

Title:

Unbundled legal services

Last Updated:

September 2015

Title:

Online Self-help tools

Last Updated:

March 2015

Title:

Separate business rule

Last Updated:

March 2015

Title:

Consumer Impact Report 2014

Last Updated:

December 2014

Title:

Legal Services in 2020 (pdf, 406kb)

Last Updated:

November 2014

Title:

Fee-charging McKenzie Friends (pdf, 297kb)

Last Updated:

April 2014

Title:

Work Programme 2014-15 (pdf, 366kb)

Last Updated:

April 2014

Title:

Accreditation schemes (pdf, 79kb)

Last Updated:

April 2014

Title:

Comparison websites (pdf, 79kb)

Last Updated:

October 2013

Title:

Financial protection arrangements (pdf, 79kb)

Last Updated:

October 2013

Title:

Third party complaints (pdf, 79kb)

Last Updated:

October 2013

Title:

Will-writing (pdf, 79kb)

Last Updated:

October 2013

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