Panel members


The Members of the Panel were appointed following an open competition process. None of the Panel Members are practising lawyers. They bring together a diverse range of skills, expertise and experience.


Sarah Chambers (Chair)

Sarah is an expert in regulation, competition and consumer policy, with leadership experience at Board level. Sarah was formerly Chief Executive of PostComm (2004-2008), and has wide-ranging experience as a senior civil servant in various roles. Sarah was Director of Consumer & Competition Policy, Department of BIS – 2008-2011, and Director of Renewable Energy Deployment, DECC – 2011-2013. Until recently, Sarah was a Non-Executive Director ​and Panel Member of the Competition and Markets Authority​ , member of the CAA Consumer Panel and of the Qualifications Committee of the Bar Standards Board. ​She currently holds a number of other public appointments, consultancy and trustee roles – including Commissioner of the Electoral Commission, Judicial Appointments Commission Panellist, Pensions Regulator Determinations Panel Member, and Chair of the Applications Panel of the Renewable Energy Consumer Code.

Location: London


Adam Cooper

Adam Cooper BA FCA is an experienced regulation and competition professional, with a strong record of senior leadership and delivery across the public and private sectors. He is currently Director of Remedies, Business and Financial Analysis at the Competition and Markets Authority. Between 2016 and 2018 he was Director of Policy and Engagement at the National Infrastructure Commission. Previously he held a range of senior roles at between 2011 and 2016, Adam worked in a range of roles at Ofgem and the Competition Commission. His private sector experience includes time at Ernst and Young, where he qualified as an accountant, and at Abbey National plc.

Location: London


David Abbott

David has significant experience in independent regulation over a wide range of public, professional and commercial sectors. He is currently Chief Executive of the Free Representation Unit, a charity that provides free representation to clients in a range of tribunals. Prior to this, he was Deputy Director, Future Customer Experience at HMCTS, and before that, Head of Marine Compliance at the Marine Management Organisation. For more than ten years, David was Chief Executive of High Peak Citizens Advice Bureau. David also has a breadth of non-executive experience, and is currently a lay member of the Authorisations Review Panel of the Bar Standards Board and a reserve lay member of Statutory Committees for the General Pharmaceutical Council. He was previously a lay member of the Health & Care Professions Tribunal Service fitness to practice panels and a member of police misconduct panels.

Location: London


Liz Owen

Liz has over twenty years of private sector research consultancy and public sector experience. She is currently Director of Policy and Strategy at the Care Quality Commission. Prior to this, her executive roles have included: Director of Intelligence and Head of Surveys and Qualitative Intelligence at the Care Quality Commission; Director, Customer Insight at DECC; Deputy Head of Qualitative Research at Synovate (now part of Ipsos Mori), and Research Director at Opinion Leader. Liz is also a volunteer at The Listening Place, a mental health charity and a trustee at Shift (a charity that uses behaviour change techniques to design consumer products to solve social problems) and a trustee of the King’s Hall Trust for the Arts.

Location: London


Owen Derbyshire

Owen has a background in communications and technology, and is currently Director and Principal Consultant at Twenty One, a management consulting firm based in Cardiff specializing in digital transformation. He recently served as Chief Executive and Founder at Properr Software Ltd, a venture capital-backed property technology business. Owen also holds a number of non-executive roles, including Non-Executive Director of S4C, the Welsh broadcaster, and a member of the Welsh Language Partnership Council, which is responsible for giving advice to Ministers in relation to Welsh language strategy. Owen also works with ProMo Cymru, a youth enterprise organisation.

Location: TBC


Dr Michelle Goddard

Michelle is a data privacy specialist.  Most recently she served as Director of Policy and Standards at the Market Research Society and also as the European Research Federation’s Director of Policy and Communication embedding and promoting privacy and the application of UK and EU data protection laws across the research and insights sector.  She has over 20 years of experience in privacy and consumer market regulation gained in a range of academic, policy and enforcement roles. She held several senior executive and policy advisory roles with Caribbean governments and regulatory agencies. A non-practising barrister Michelle also spent time as a consumer lawyer at Which?, as an Inquiry Secretary at the UK Competition Commission and led on consumer advocacy and research in postal service policy at the statutory consumer body, Consumer Futures.

Location: London


Mark McLaren

Mark McLaren is currently a council member of the Property Ombudsman. For nine years to Autumn 2015, Mark worked for Which? where he was directly involved in the work that led to all legal professionals (in 2010) and both estate agents (in 2008) and letting agents (in 2014) being required to join an independent redress scheme. At Which?, he also worked on a wide range of legal issues including reforms to the home buying process, private rented housing, will writing, power of attorney, consumer law reform as well as the Legal Services Act 2007.

Location: York


Marlene Winfield OBE

Marlene has spent her career giving a voice to users of public services. She advises the London-wide end of life care programme, Coordinate My Care, and the Royal College of Physicians on patient and carer policy. She is a Trustee of the Thalidomide Trust, chairing its Health and Welfare Committee, and is a Non-executive Director of the Professional Record Standards Body for Health and Social Care. She was previously Director for Patients and Public in the Department of Health Informatics Directorate and Head of Policy Research and Strategy at the National Consumer Council. She was a member of the Civil Justice Council, the British and Irish Ombudsman Association Executive, and the National Information Governance Board. For 15 years she ran a support group that helped thousands of British women obtain compensation for injuries from the faulty Dalkon Shield contraceptive device. In 2000, she was made an OBE for services to civil justice reform.

Location: London


Paul Crook

Paul has a long and successful background in business/digital transformation and strategy consulting. His most recent activity has included senior executive roles at Amazon Web Services, DXC/HP Enterprise Services, IBM, Fujitsu Services and as a full equity Partner at Accenture. Previous to this he held consultancy roles at Gemini Consulting and PA Consulting, following his first career in the diplomatic service. Paul has not yet held any NED roles but has worked with consumer panels at the Consumers’ Association and has extensive professional experience advising on customer services.

Location: Surrey