The Members of the Panel were appointed following an open competition process. None of the Panel Members are practising lawyers. They bring together a diverse range of skills, expertise and experience.
Sarah Chambers (Chair)
Sarah is an expert in regulation, competition and consumer policy, with leadership experience at Board level. Sarah was formerly Chief Executive of PostComm (2004-2008), and has wide-ranging experience as a senior civil servant in various roles. Sarah was Director of Consumer & Competition Policy, Department of BIS – 2008-2011, and Director of Renewable Energy Deployment, DECC – 2011-2013. Until recently, Sarah was a Non-Executive Director and Panel Member of the Competition and Markets Authority , member of the CAA Consumer Panel and of the Qualifications Committee of the Bar Standards Board. She currently holds a number of other public appointments, consultancy and trustee roles – including Commissioner of the Electoral Commission, Judicial Appointments Commission Panellist, Pensions Regulator Determinations Panel Member, and Chair of the Applications Panel of the Renewable Energy Consumer Code.
Adam Cooper BA FCA is an experienced regulation and competition professional, with a strong record of senior leadership and delivery across the public and private sectors. He is currently Director of Remedies, Business and Financial Analysis at the Competition and Markets Authority. Between 2016 and 2018 he was Director of Policy and Engagement at the National Infrastructure Commission. Previously he held a range of senior roles at between 2011 and 2016, Adam worked in a range of roles at Ofgem and the Competition Commission. His private sector experience includes time at Ernst and Young, where he qualified as an accountant, and at Abbey National plc.
David has significant experience in independent regulation over a wide range of public, professional and commercial sectors. He is currently Chief Executive of the Free Representation Unit, a charity that provides free representation to clients in a range of tribunals. Prior to this, he was Deputy Director, Future Customer Experience at HMCTS, and before that HM Chief Inspector of court administration for England & Wales. For more than ten years, David was Chief Executive of High Peak Citizens Advice Bureau. David also has a breadth of non-executive experience, and is currently a lay member of the Independent Decision-making Body of the Bar Standards Board and a lay member of Statutory Committees for the General Pharmaceutical Council and the General Optical Council. He was previously a lay member of the Health & Care Professions Tribunal Service fitness to practice panels and a member of police misconduct panels.
Liz has over twenty years of private sector research consultancy and public sector experience. She is currently Director of Policy and Strategy at the Care Quality Commission. Prior to this, her executive roles have included: Director of Intelligence and Head of Surveys and Qualitative Intelligence at the Care Quality Commission; Director, Customer Insight at DECC; Deputy Head of Qualitative Research at Synovate (now part of Ipsos Mori), and Research Director at Opinion Leader. Liz is also a volunteer at The Listening Place, a mental health charity and a trustee at Shift (a charity that uses behaviour change techniques to design consumer products to solve social problems) and a trustee of the King’s Hall Trust for the Arts.
Lisa is a former barrister with 18 years’ experience in strategic leadership, provision of quality legal advice and the development and implementation of process improvements. She is currently Chief Executive of Citizens Advice Epsom & Ewell. Prior to this she was Director of Fitness to Practise at the General Optical Council, headed the Case Progression Team at the General Pharmaceutical Council and Prosecutions Lawyer for the London Borough of Hillingdon. Lisa’s legal background commenced in Chambers in Chancery Lane where her practice spanned criminal, civil, family and immigration law. In addition to her Bachelor’s degree in Law, Lisa holds a Master’s degree in Corporate & Commercial Law from the University of London. She sits as a Business & Civic Commissioner on the East Surrey Poverty Truth Commission.
As well as providing public affairs and policy advice to a range of organisations, Mark McLaren is a non-executive director of the Property Ombudsman and a member of the General Optical Council fitness to practice committee. He is also the Class Representative for the Consumer Rights Act 2015 collective action on car delivery charges
For nine years to Autumn 2015, Mark worked for Which? (the Consumers’ Association) where he was directly involved in the work that led to all legal professionals (in 2010) and both estate agents (in 2008) and letting agents (in 2014) being required to join an independent redress scheme. At Which?, he also worked on a wide range of legal issues including reforms to the home buying process, private rented housing, will writing, power of attorney, consumer law reform as well as the Legal Services Act 2007 itself. Earlier in his career, he worked for Age UK, the UK’s leading charity for older people, in public and policy roles.
Paul has a long and successful background in business/digital transformation and strategy consulting. His most recent activity has included senior executive roles at Amazon Web Services, DXC/HP Enterprise Services, IBM, Fujitsu Services and as a full equity Partner at Accenture. Previous to this he held consultancy roles at Gemini Consulting and PA Consulting, following his first career in the diplomatic service. Paul has not yet held any NED roles but has worked with consumer panels at the Consumers’ Association and has extensive professional experience advising on customer services.