Panel members

Tom Hayhoe (Chair)

Tom Hayhoe has spent most career of his in corporate strategy, consumer marketing, and governance roles in healthcare.

He has extensive experience of professional regulation as a panel chair with the Nursing and Midwifery Council and the Association of Chartered Certified Accountants.  He currently chairs the Taxation Disciplinary Board and is an external assessor for the College of Policing.  He recently completed a 12 month appointment as Covid Counter Fraud Commissioner, submitting his report to Parliament late last year.

He has an MBA from Stanford University.  He spent many years in the private sector working as a management consultant with McKinsey, The Brackenbury Group and the Chambers and in retail management with WH Smith and chairing the board of video game retailer Gamestation.  He served as a non-executive director of NHS bodies alongside his commercial roles before becoming chair of West Middlesex University Hospital NHS Trust in 2010 and then chairing West London NHS Trust between 2015 and 2023.

Location: London

Adhir Ramdarshan

Adhir is an experienced regulation and compliance professional with close to 10 years of senior leadership and delivery across the public and private sectors. Adhir currently acts as the Director of Regulation for Smart DCC Ltd, a wholly owned subsidiary of Capita plc. Between 2017 and 2022, he served as the Deputy Director of Regulation at Royal Mail, responsible for leading its UK regulatory strategy and policy. Before that, Adhir held a range of roles at Ofgem alongside a secondment at the ACCC – Australia’s competition regulator and national consumer law champion.

Location: London

Dr Dan Newman

Dr Daniel Newman is a senior lecturer in law at Cardiff University with extensive research expertise on access to justice, legal aid and the legal profession. He writes on both criminal justice and social welfare law. His books have included Legal Aid Lawyers and the Quest for Justice, Justice in a Time of Austerity, and Experiences of Criminal Justice. He is currently writing Legal Aid and the Future of Access to Justice. He edited Leading Works in Law and Social Justice, and is currently editing Leading Works on the Legal Profession, and Access to Justice in Rural Communities. He has published two dozen peer reviewed academic journal articles, including in leading generalist journals such as Legal Studies and Modern Law Review. He edits the book series, Perspectives on Law and Access to Justice, for Bristol University Press. He has worked on the Legal Aid Census, the largest survey of legal aid lawyers ever conducted in England and Wales, published by the Legal Aid Practitioners Group. He is currently working on a project looking at remote access in the advice sector for the Access to Justice Foundation. His work on access to justice has been cited in the UK and Welsh parliaments, and he has appeared as an expert on access to justice on TV and radio and in newspapers.

Location: Cardiff

Michael Mack

Michael Mack is CEO of the Family Mediation Trust, one of the UK’s leading publicly funded mediation charities, supporting families through separation and succession. He also serves on the Family Mediation Standards Board, shaping professional standards and ensuring high-quality, accessible support across the sector.

Known as “The Rural Consultant,” Michael advises farming families and rural enterprises on succession planning, conflict resolution, grant funding, and business development. His practical approach combines a deep understanding of tax, legal frameworks, and human dynamics in family-run businesses.

A former Nuffield Scholar, Michael has held leadership roles in local government, education and central government programmes. He has delivered national workshops, spoken at major industry events, and provided bespoke coaching to support multi-generational farm transitions. Michael has been a magistrate in Norwich for nearly 20 years, bringing valued insight into justice processes and the lived experience of court users.

On the Legal Services Consumer Panel, Michael contributes lived expertise on access to justice, regulatory standards, and consumer experience—particularly for families and rural small businesses during periods of change. He champions clear, inclusive services and better policy.

“I’m committed to ensuring legal standards empower families—whether navigating separation, succession, or court. Regulatory change must focus on people, not just processes.”

Michael lives in rural Norfolk with his family, immersing himself in its beauty and community life. He remains actively involved at North Walsham Rugby Club and enjoys exploring the coast, countryside.

Location: Norfolk

Lisa Davis

Lisa Davis is a former barrister with 18 years’ experience in strategic leadership, provision of quality legal advice and the development and implementation of process improvements. She is currently Chief Executive of Citizens Advice Epsom & Ewell. Prior to this she was Director of Fitness to Practise at the General Optical Council, headed the Case Progression Team at the General Pharmaceutical Council and was Prosecutions Lawyer for the London Borough of Hillingdon. She has also previously sat as a Business & Civic Commissioner on the East Surrey Poverty Truth Commission. Lisa’s legal background commenced in Chambers in Chancery Lane where her practice spanned criminal, civil, family and immigration law. In addition to her Bachelor’s degree in Law, Lisa holds a Master’s degree in Corporate & Commercial Law from the University of London.

Location: London

Liz Coll

Liz is a consumer policy analyst and founder of Connected Consumers, where she has she has established projects on the use of technology in consumer law enforcement, digital rights, and generative AI.

She has advised national governments, financial institutions, consumer organisations, global think tanks and international standards bodies on the impact of powerful, social technology on consumers and markets. She has been certified by the Competition Appeal Tribunal to lead a UK class action against Google for breach of competition law and excessive pricing in the Google PlayStore.

Liz established the first global digital programme at Consumers International, after leading digital consumer policy work at Citizens Advice and at Consumer Futures, the UK’s statutory consumer body. She is a regular speaker, panellist and author on core consumer issues including e-commerce, the platform economy, consumer data, IoT and AI.  She began her career at the London School for Economics’ Centre for Analysis Risk and Regulation and from there joined sustainability non-profit consultancy Forum for the Future. She has a BA in Politics and Government from the University of Sussex and an MSc in Political Sociology from the LSE.  She also sits on the board of Local Democracy think tank, LGIU International and is a strategic advisor to BSI’s consumer and public interest network.

Location: Brighton

Liz Owen

Liz Owen has over twenty-five years of private sector research consultancy and public sector experience. She is currently Deputy Director of Registration and Franchise at the Department of Levelling Up, Housing and Communities. Prior to this, her executive roles have included: Director of Intelligence, Director of Policy and Strategy and Head of Surveys and Qualitative Intelligence at the Care Quality Commission; Director, Customer Insight at DECC; Deputy Head of Qualitative Research at Synovate (now part of Ipsos Mori), and Research Director at Opinion Leader. Liz is also a volunteer at The Listening Place, a mental health charity and a trustee at Shift (a charity that uses behaviour change techniques to design consumer products to solve social problems).

Location: London

Paul Crook

Paul has a long and successful background in business/digital transformation and strategy consulting. His most recent activity has included senior executive roles at Amazon Web Services, DXC/HP Enterprise Services, IBM, Fujitsu Services and as a full equity Partner at Accenture. Previous to this he held consultancy roles at Gemini Consulting and PA Consulting, following his first career in the diplomatic service. Paul has not yet held any NED roles but has worked with consumer panels at the Consumers’ Association and has extensive professional experience advising on customer services.

Location: Surrey