Chair's Blog


No longer waiting for perfect data

Not allowing the perfect to be the enemy of the good If there’s one consistent theme that comes out of virtually every piece of Panel research and every consultation response we’ve produced over the last four years then it’s probably access to data. It’s about as basic as it gets – we were once even…

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Keep calm and love a lawyer

What it means to be a professional Keep calm and love a lawyer This was the slide that grabbed everyone’s attention at the start of Professor Richard Moorhead’s excellent inaugural lecture last week at UCL.  In questioning the precariousness of the profession, Richard was making it clear that he is not suggesting that generally lawyers…

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Stepping into the European policy arena

Guest Blog – Frances Harrison – Panel member Frances Harrison reports on the Consumer Panel in Brussels Where are the biggest improvements in consumer rights made?  Arguably over the last few decades consumers have much to thank the European Union for – some of us from consumer advice remember the rash of rogue timeshare sales…

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Reflections on the year

Bolting it down and banking it When do you move on? If you’re aiming to bring about a change, and improvement for consumers, when is your job done? Is it ever done? When can you consider a piece of work finished? These are just some of the questions I’ve been particularly considering over the last…

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What is the consumer interest?

Using the consumer principles As a Consumer Panel whose very existence was created by an Act with an explicit intention to place the interests of consumers at the heart of legal services regulation, one of the questions we most often get asked is ‘What does the consumer interest actually mean?’ In breaking all the rules…

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Virtual benefits – the pros and cons of online self help tools

Online advice is one of those areas where you can almost guarantee everyone has a theory about what consumers want and how consumers use it.  So it was really interesting to see a blog last week in Legal Voice by James Kenrick well and truly exposing the myth of the tech savvy generation. It is often assumed that the internet provides…

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Independent thinking – reflections on submissions to the Simplification Review

Having put the finishing touches to the Panel’s submission to the Ministry of Justice Simplification Review at the start of the week, I’ve been eager to read what others have put in. First to emerge was the Solicitors Regulation Authority’s and I was struck by the close similarity between their response and ours. It makes…

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