Chair's Blog

A legal response to negative online reviews

Guest Blog – Michelle Goddard – Muffling the consumer voice Comparison websites are a useful choice tool for improving consumers’ ability to make informed choices in the complex maze of the legal services market. It’s clear that allowing online reviews of legal services on these types of platforms is helpful, especially if the feedback is curated…

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Radical change in the court room?

CPS consult on new approach to make sure people are properly prepared to give evidence in court This week we’ve welcomed the news that the Director of Public Prosecutions is consulting on providing greater assistance to victims giving evidence at court. The consultation sets out for the first time the need to better assist victims…

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Is self-lawyering anti-lawyer?

An access to justice problem that needs a solution Is self-lawyering anti lawyer? No, of course not. And there’s a big part of me that’s tempted to just leave this blog at that. Stating what I hope is the obvious. This week we launched our major report on legal services in 2020 and how regulators…

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One step closer to open data

Many ways of going forward, but only one way of standing still Back in April I wrote a blog highlighting the importance of open data and commending the Approved Regulators for agreeing to put a core and reusable set of minimum data in the public domain. One of the risks was always going to be…

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Where mediation fits in

Recovering from an intensive learning experience I’ve recently recovered from attending a course run by the Centre for Effective Dispute Resolution (CEDR) in mediation skills. I say recovered because it was an extraordinarily intensive week during which I learned an incredible amount but, like most adult learning, it’s never easy going to back to the beginning…

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No longer waiting for perfect data

Not allowing the perfect to be the enemy of the good If there’s one consistent theme that comes out of virtually every piece of Panel research and every consultation response we’ve produced over the last four years then it’s probably access to data. It’s about as basic as it gets – we were once even…

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Keep calm and love a lawyer

What it means to be a professional Keep calm and love a lawyer This was the slide that grabbed everyone’s attention at the start of Professor Richard Moorhead’s excellent inaugural lecture last week at UCL.  In questioning the precariousness of the profession, Richard was making it clear that he is not suggesting that generally lawyers…

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