Chair's Blog


Is self-lawyering anti-lawyer?

An access to justice problem that needs a solution Is self-lawyering anti lawyer? No, of course not. And there’s a big part of me that’s tempted to just leave this blog at that. Stating what I hope is the obvious. This week we launched our major report on legal services in 2020 and how regulators…

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One step closer to open data

Many ways of going forward, but only one way of standing still Back in April I wrote a blog highlighting the importance of open data and commending the Approved Regulators for agreeing to put a core and reusable set of minimum data in the public domain. One of the risks was always going to be…

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Where mediation fits in

Recovering from an intensive learning experience I’ve recently recovered from attending a course run by the Centre for Effective Dispute Resolution (CEDR) in mediation skills. I say recovered because it was an extraordinarily intensive week during which I learned an incredible amount but, like most adult learning, it’s never easy going to back to the beginning…

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No longer waiting for perfect data

Not allowing the perfect to be the enemy of the good If there’s one consistent theme that comes out of virtually every piece of Panel research and every consultation response we’ve produced over the last four years then it’s probably access to data. It’s about as basic as it gets – we were once even…

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Keep calm and love a lawyer

What it means to be a professional Keep calm and love a lawyer This was the slide that grabbed everyone’s attention at the start of Professor Richard Moorhead’s excellent inaugural lecture last week at UCL.  In questioning the precariousness of the profession, Richard was making it clear that he is not suggesting that generally lawyers…

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Stepping into the European policy arena

Guest Blog – Frances Harrison – Panel member Frances Harrison reports on the Consumer Panel in Brussels Where are the biggest improvements in consumer rights made?  Arguably over the last few decades consumers have much to thank the European Union for – some of us from consumer advice remember the rash of rogue timeshare sales…

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Reflections on the year

Bolting it down and banking it When do you move on? If you’re aiming to bring about a change, and improvement for consumers, when is your job done? Is it ever done? When can you consider a piece of work finished? These are just some of the questions I’ve been particularly considering over the last…

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