Chair's Blog


More people are going it

The rise in litigants in person “Whether people use barristers’ services or not, we think we have a responsibility to explain and demystify the legal system to anyone who comes into contact with it.”  This statement isn’t from a Consumer Panel report, but from the introduction of a welcome new leaflet from the Bar Council offering…

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It still comes down to culture

Learning for legal regulators, as NHS launches complaints review When the Francis Report first came out I wrote a blog about the learning for the legal services sector and the crucial importance of looking at culture, asking the question ‘How can the regulators shape the culture of providers?‘ At the risk of sounding like a…

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Who are the unreflective consumer fundamentalists?

Unreflective consumer fundamentalism In 2010 Lord Neuberger delivered a speech to the 25th Annual Bar Conference entitled ‘The tyranny of the consumer or the rule of law’. The speech heralded the alleged birth of a new breed, that of the “unreflective consumer fundamentalists”. This phrase resonated with the Consumer Panel at the time and has stayed…

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Reflections on risk

How do consumers respond to risk in the current challenging economic environment? Christmas and the start of a new year is inevitably a time for reflection.  For the Legal Services Consumer Panel this is heightened by our planning schedule.  We go into Christmas thinking hard about where we should prioritise our time, resources and voice…

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