For over a decade, the Legal Services Consumer Panel has pressed the Legal Ombudsman (LeO) to publish its decisions in full. Transparency in complaints resolution is not a marginal concern, it is central to accountability, consumer trust, and sector-wide learning. Despite years of debate, consultation, and pressure from oversight bodies including the Legal Services Board…

Read more - The Transparency Deficit: Why the Legal Ombudsman Must Publish Decisions in Full

In June 2023, we published our report on Consumer Focused Regulation in Legal Services. We’ve since been working closely with the legal services regulators to encourage them to adopt the best practice approaches set out in the report, both through our day to day engagement and a series of roundtable meetings. Two years on, we…

Read more - Consumer focused regulation: Two years on