Thinking beyond the 21st century On 9 November, the Legal Services Board and the Solicitors Regulatory Authority published joint research on innovation in legal services. Inevitably I found myself questioning: what does innovation mean? For the Panel we interpret innovation as taking a market wide view of the whole legal ecosystem. So that’s including regulated and…
Guest Blog – Cathy Gallagher – Reflecting on objections Last year, the Consumer Panel’s tracker survey found that one in five consumers were ‘unbundling’ their legal services. In its simplest terms, ‘unbundling’ separates a package of legal services into parts or tasks. The consumer and the legal services provider then agree which parts of the…
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