Welcome to the Legal Services Consumer Panel

Fixing the Broken Promise of High‑Volume Claims

Most people will know ‘high volume claims’ through seductive ‘no win, no fee’ advertising promises, or sometimes from door-to-door marketing …

The Mazur Judgment: A Damning Indictment of Regulatory Failure

As Chair of the Legal Services Consumer Panel, I must begin by acknowledging the sheer confusion that surrounds the Mazur …

The SSB Law Collapse: A Predictable Failure and the Blueprint for Reform

The collapse of SSB Law was not a shock; it was a systems failure foretold. If you were horrified by …

A Tale of Two Markets: Why Legal Services Must Heed the CMA’s Warning

The Competition and Markets Authority (CMA) has once again exposed a market failing its consumers. This time, it is the …

The Transparency Deficit: Why the Legal Ombudsman Must Publish Decisions in Full

For over a decade, the Legal Services Consumer Panel has pressed the Legal Ombudsman (LeO) to publish its decisions in …

Consumer focused regulation: Two years on

In June 2023, we published our report on Consumer Focused Regulation in Legal Services. We’ve since been working closely with …