Welcome to the Legal Services Consumer Panel

A Decade of Delay: Why Consumers Still Wait for the Regulatory Information Service

In my previous blog, I reflected on the importance of transparency in legal services and the promise of the Regulatory …

Transforming the Legal Ombudsman: The Case for Radical Reform

A complaints system under strain The Legal Ombudsman (LeO) exists to provide consumers with timely redress when things go wrong …

Fixing the Broken Promise of High‑Volume Claims

Most people will know ‘high volume claims’ through seductive ‘no win, no fee’ advertising promises, or sometimes from door-to-door marketing …

The Mazur Judgment: A Damning Indictment of Regulatory Failure

As Chair of the Legal Services Consumer Panel, I must begin by acknowledging the sheer confusion that surrounds the Mazur …

The SSB Law Collapse: A Predictable Failure and the Blueprint for Reform

The collapse of SSB Law was not a shock; it was a systems failure foretold. If you were horrified by …

A Tale of Two Markets: Why Legal Services Must Heed the CMA’s Warning

The Competition and Markets Authority (CMA) has once again exposed a market failing its consumers. This time, it is the …