Code of practice

The Legal Services Consumer Panel is committed to good governance. The members of the Panel are subject to the same code of practice as the members of the Legal Services Board.

Code of practice [pdf] – LSCP Members are required to follow the Code of Conduct contained within the LSB’s Governance Manual.

Panel Members' blog

Transparency is Core to Consumer Protection

The SRA’s draft Business Plan for 2026/27 is honest about how badly things have gone. The new Chief Executive’s foreword …

Still turning up: what happens when legal aid providers can’t hold on any longer?

I recently joined an online drop-in session hosted by the Legal Aid Agency (LAA) as part of its current contractors survey. I went along expecting …

Putting the consumer at the heart of regulation – a reflection on six years’ efforts

It was my pleasure and privilege to serve on the Legal Services Consumer Panel since 2019 and our last Panel …

Consumer focused regulation: Challenges and opportunities

I wrote a blog last summer reflecting on the impact of our work on consumer focused regulation in legal services, …

A Decade of Delay: Why Consumers Still Wait for the Regulatory Information Service

In my previous blog, I reflected on the importance of transparency in legal services and the promise of the Regulatory …

Transforming the Legal Ombudsman: The Case for Radical Reform

A complaints system under strain The Legal Ombudsman (LeO) exists to provide consumers with timely redress when things go wrong …

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