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Research and reports

2012 2011 2010

Date	Title	Description
2012
29 March 2012	Legal Choices: Silent Process (pdf, 668kb)	Research by the Deaf Studies Trust on the experiences of deaf and hard of hearing consumers, jointly commissioned by the Panel, Action on Hearing Loss and the Solicitors Regulation Authority
19 March 2012	Probate and estate administration (pdf, 381kb)	The Consumer Panel's final submission to the Legal Services Board's call for evidence on will-writing, probate and estate administration
7 February 2012	Comparison websites (pdf, 472kb)	The Consumer Panel's report on comparison websites in legal services.
7 February 2012	Comparison websites - Draft Standards (pdf, 114kb)	The Consumer Panel's Draft Standards for comparison websites
2011
6 December 2011	Study into the provision of legal services to small charities (pdf, 748kb) Report Appendices (pdf, 290kb)	MVA Consultancy research report on the legal needs of small charities
24 November 2011	Voluntary quality schemes in legal services (pdf, 463kb)	The Consumer Panel's report to the Legal Services Board on voluntary quality schemes in legal services
24 November 2011	Voluntary quality schemes - assessment of selected schemes (pdf, 355kb)	The Consumer Panel's assessment of selected voluntary quality schemes in legal services
14 July 2011	Regulating will-writing (pdf, 803kb)	The Consumer Panel's report to the Legal Services Board on will-writing.
24 June 2011	Consumer Impact Report 2011 (pdf, 761kb)	The Consumer Panel's assessment of the impact of the Legal Services Act on consumers
21 June 2011	Tracker Survey 2011 - report (pdf, 843kb)	A written summary of the research findings from the Tracker Survey 2011
21 June 2011	Tracker Survey 2011 - survey data (excel, 618kb)	Full data tables from the Tracker Survey 2011
24 February 2011	Identifying law firms subject to consumer complaints to the Legal Ombudsman (pdf, 750kb)	AIMR report on consumers perceptions of publishing names of lawyers subject to complaints
2010
11 November 2010	Quality in legal services report (pdf, 411kb)	The Consumer Panel's report to the Legal Services Board on quality in legal services
11 November 2010	Quality in legal services - consumer research (pdf, 345kb)	Vanilla Research report on the outcomes of research into consumer perspectives on quality in legal services
26 May 2010	Referral Arrangements (pdf, 781kb)	The Consumer Panel's report to the Legal Services Board on referral arrangements
26 May 2010	Referral Arrangements Consumer Research (pdf, 431kb)	Vanilla Research report on the outcomes of consumer research commissioned as part of the referral arrangements project