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Consumer Impact Report

The Panel has defined the high-level outcomes that it wants to see for consumers:

  • Responsive services
  • High quality advice
  • A diverse workforce that understands its diverse clients
  • Quick, fair and cost-effective complaints-handling
  • Consumers are placed at the heart of regulation

The Consumer Impact Report is an annual assessment of the direction of travel towards achieving this vision. It consists of a basket of indicators based on statistical data and new consumer research. The first report was released in June 2011, and will be repeated annually. The first report and the consumer research can be found below.

An informal expert advisory group was established to provide guidance on this project.

Key documents

Date Title Description
24 June 2011 Consumer Impact Report 2011 (pdf, 761kb) The Consumer Panel's assessment of the impact of the Legal Services Act on consumers
21 June 2011 Tracker Survey 2011  - report (pdf, 843kb) A written summary of the research findings from the Tracker Survey 2011
21 June 2011 Tracker Survey 2011 - survey data (excel, 618kb) Full data tables from the Tracker Survey 2011
20 October 2010 Consumer Impact Report - expert advisory group Biographies of the members of the informal expert advisory group
14 July 2010 Consumer Impact Report - Description (pdf, 106kb) Description of the Consumer Panel's Consumer Welfare Index project
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