Consumer engagement

In order to design and enforce rules that will benefit legal services users, regulators must know the problems that consumers are facing and understand consumer attitudes and behaviour. Regulators can also provide information that can help consumers to find appropriate legal advice.

The Panel's impression is that this is an area where legal regulators could do more, but we recognise that they face some challenges.

To help make progress, we hosted a workshop in July 2010, drawing on input from leading experts and practitioners in other fields – a summary of the discussion can be found below.

A number of legal regulators are now working together to introduce a online public network to give consumers a direct say on legal services regulation and the Consumer Panel hopes to assist the regulators to put their plans into practice.

Date	Title	Description
2 August 2010	Consumer Engagement Workshop Report (pdf, 171kb)	Consumer Panel's report on its consumer engagement workshop