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2011     2010     2009

Date Title

2011

  
6 December 2011 Half of small charities have limited or no understanding of laws applying to them (pdf, 76kb)
24 November 2011 Legal ‘quality marks’ need strengthening before consumers can use them with confidence (pdf, 145kb)
7 November 2011 Consumer Panel’s reaction to Legal Ombudsman publishing complaints announcement (pdf, 130kb)
14 July 2011 Regulate will-writing, Consumer Panel tells LSB (pdf, 89kb)
24 June 2011 Panel publishes first ‘consumer health check’ of legal services reforms (pdf, 302kb)
21 June 2011 Public trust in lawyers - less than 50% (pdf, 94kb)
9 June 2011 Lawyers bill clients for handling complaints (pdf, 74kb)
27 May 2011 Consumer Panel welcomes referral fees decision (pdf, 64kb)
11 April 2011 Panel publishes second work programme (pdf, 140kb)
31 March 2011 Panel reaction to Legal Ombudsman publishing complaints announcement (pdf, 113kb)
1 March 2011 Panel comments on the LSB's First-tier complaints- handling report [external link]
24 February 2011 Public backs publishing complaints decisions (pdf, 114kb)

2010

  
21 December 2010 Consumer Panel urges Legal Ombudsman to identify lawyers when publishing decisions (pdf, 89kb)
11 November 2010 Consumer Panel calls on regulators to tighten controls on the quality of lawyers (pdf, 77kb)
14 October 2010 Panel responds to public bodies review announcement (pdf, 43kb)
22 September 2010 Panel seeks evidence on problem will writers (pdf, 93kb)
22 September 2010 Panel starts investigation into will writing (pdf, 97kb)
14 June 2010 Consumer Panel expresses frustration at lack of Regulatory Independence Certificate s(pdf, 78kb)
26 May 2010 Consumer Panel calls for action to tackle problems around referral fees in legal services (pdf, 79kb)
30 March 2010 The Consumer Panel publishes its 2010/11 Work Programme (pdf, 705kb)

2009

  
4 December 2009 Referral arrangements to be the first major project for the Legal Services Consumer Panel (pdf, 109kb)
11 November 2009 Launch of the Legal Services Consumer Panel (pdf, 75kb)