Legal Services Consumer Panel
The legalservicesconsumerpanel.org.uk site is managed by the Legal Services Consumer Panel, which is itself an independent arm of the Legal Services Board. This page explains:
This website contains links to other websites; however, this privacy and cookies statement applies only to this website and to the website www.legalservicesboard.org.uk.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the Internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
You can manage these small files and learn more about them from Directgov: Internet Browser cookies - what they are and how to manage them.
For further information on how to remove cookies, visit About Cookies: how to control cookies.
These are cookies set by the LSCP website (known as 'first party' cookies). They are used to remember the selections or preferences that you have made when looking at the information on this site.
We use Google Analytics to collect information about how people use this site. We do this to make sure it is meeting its users’ needs and to understand how we could do it better.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (eg your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.
However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit the About Cookies website, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may have an impact upon the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
To opt out of third parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
Under the Data Protection Act 1998 (the “Act”), and subject to certain defined exceptions, you are entitled to be told whether we hold any personal information about you. If we do hold such personal information, you are entitled:
If you want to know whether we hold personal information about you and, if so what it is, you will need to write to us to make a request. This is known as a ‘subject access request’.
The Act also gives you other rights. Further information about your rights and how to enforce them is available from the Information Commissioner’s Office website. The ICO’s Personal Information Toolkit is particularly helpful as a resource.
The Legal Services Board may charge up to £10 for each request made. We will advise you if and where a fee is payable once you make a request.
You can submit your request to the Board Secretary by e-mail (email@example.com) or to the following address:
Legal Services Board
London WC1B 4AD
If you require any assistance in completing your request for information, you may direct your request for assistance to the Board Secretary by e-mail to: firstname.lastname@example.org or by telephone to: 020 7271 0070.
If you are dissatisfied with the LSB’s response to your request for information (including a decision to charge a fee) you may discuss the decision with the person who dealt with your request. However, if this informal discussion does not resolve your complaint, you may submit your complaint in writing to the LSB’s Chief Executive, either by e-mail to email@example.com or by post to the following address:
Legal Services Board
London WC1B 4AD
The Chief Executive will consider your complaint, and will confirm, reverse or amend the decision. He will advise you in writing of the outcome of your complaint.
If you are dissatisfied with the Chief Executive’s decision, you have the right to apply to the Information Commissioner for a decision as to whether the LSB has dealt with your request for information in accordance with the requirements of the Freedom of Information Act 2000. An application may be made to the Information Commissioner’s Office by post to the following address:
Information Commissioner’s Office
Casework and Advice Division
Water Lane, Wilmslow
Cheshire SK9 5AF
The Information Commissioner’s telephone help line is 08456 306060 or 01625 545745. The ICO’s website is www.ico.gov.uk. Information on complaints can be accessed at: http://www.ico.gov.uk/complaints/data_protection.aspx.
If this privacy statement changes in any way, we will place an updated version on this page.
Regularly reviewing this page ensures you are always aware of the information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.
Version: 3.0 June 2012